Drivers of customer satisfaction with public transport services

Arnoud Mouwen

Transportation Research Part A: Policy and Practice, 2015, vol. 78, issue C, 1-20

Abstract: This paper aims to improve the understanding of the drivers of customer satisfaction with public transport (PT). The methodology provides a relevant contribution to the previous studies since it highlights the complex interaction between the level and composition of satisfaction, negative social safety experiences (NSSEs), urban settings, and the PT mode used.

Keywords: Public transport; Satisfaction; Weights of service attributes; User segments (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (58)

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DOI: 10.1016/j.tra.2015.05.005

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