Assessment of the taxi service in Doha

Khaled Shaaban and Inhi Kim

Transportation Research Part A: Policy and Practice, 2016, vol. 88, issue C, 223-235

Abstract: This research focuses on passengers’ satisfaction of the taxi service in Doha, Qatar. Qatar is a rich developing country where taxis are widely considered as a public transportation service due to the limited use of the existing bus service and the profoundly dominant use of private car by expats and Qatari locals. The main objective of this research is to identify the quality attributes of the current taxi service. A descriptive analysis relating the demographic, accessibility, and trip purposes to taxi users in general in Doha with overall service satisfaction was conducted. A Structural Equation Model was used to assess the taxi service attributes that influence the users’ perceived satisfaction. Two models were developed: one was a relationship between the demographic and satisfaction of the users while the other was between the trip time and the satisfaction of the users. The first model supports the premise that income is the greatest attribute in the demographic followed by marital status, age, and occupation. On the other hand, the latter model demonstrated that waiting time is the most contributing variable among the times spent by taxi users followed by walking from work to a station, journey time, and walking from home to a station.

Keywords: Passenger satisfaction; Taxi service; Structural Equation Model (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0965856416303482
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:transa:v:88:y:2016:i:c:p:223-235

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/supportfaq.cws_home/regional
https://shop.elsevie ... _01_ooc_1&version=01

DOI: 10.1016/j.tra.2016.04.011

Access Statistics for this article

Transportation Research Part A: Policy and Practice is currently edited by John (J.M.) Rose

More articles in Transportation Research Part A: Policy and Practice from Elsevier
Bibliographic data for series maintained by Catherine Liu ().