Performance analysis of a hybrid bike sharing system: A service-level-based approach under censored demand observations

Szymon Albiński, Pirmin Fontaine and Stefan Minner

Transportation Research Part E: Logistics and Transportation Review, 2018, vol. 116, issue C, 59-69

Abstract: We investigate a hybrid bike-sharing system. We carry out a usage pattern and demand analysis on the booking data of the system and include the effects of censored demand in a service level analysis. Service levels are used as meaningful measures for evaluating the customer-oriented performance of bike-sharing systems. Our results show that service levels are overestimated when ignoring unobservable, censored demand effects. Furthermore, there are significant differences between free-standing and station-based bikes. Based on these results, an adjusted incentive and reposition policy could increase the booking number of free-standing bikes and thus customer satisfaction as well as the system’s profitability.

Keywords: Bike sharing; Hybrid bike sharing system; Data analysis; Censored demand; Service levels (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (19)

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DOI: 10.1016/j.tre.2018.05.011

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