The impact of carrier service attributes on shipper-carrier partnering relationships: a shipper's perspective

Chin-Shan Lu

Transportation Research Part E: Logistics and Transportation Review, 2003, vol. 39, issue 5, 399-415

Abstract: Carrier service attributes are important for developing shipper-carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers' service factors--timing-related, pricing, warehousing and sales services--on shippers' satisfaction from shipper-carrier partnering relationships. Results indicate that timing-related services influence shippers' satisfaction from such relationships, and shippers' satisfaction positively influences partnering. However, the four service factors do not directly influence shipper-carrier partnering relationships.

Keywords: Service; attribute; Partnering; relationship; Structural; equation; modeling (search for similar items in EconPapers)
Date: 2003
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Citations: View citations in EconPapers (24)

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