Logistics service provider-client relationships

Photis M. Panayides and Meko So

Transportation Research Part E: Logistics and Transportation Review, 2005, vol. 41, issue 3, 179-200

Abstract: The paper investigates the effects of relationship orientation in the logistics service provider-client interaction. A conceptual model is developed and six research hypotheses are empirically analysed using structural equation modelling. The results indicate that relationship orientation has a positive influence on key organisational capabilities, like organisational learning and innovation, promoting an improvement in supply chain effectiveness and performance. Theoretical, managerial and research implications are discussed.

Keywords: Logistics; service; providers; Relationship; marketing; Learning; Innovation; Supply; chain; performance (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (20)

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