A global index for level of service evaluation at airport passenger terminals

Anderson Ribeiro Correia, S.C. Wirasinghe and Alexandre G. de Barros

Transportation Research Part E: Logistics and Transportation Review, 2008, vol. 44, issue 4, 607-620

Abstract: This paper presents a global index for the evaluation of the level of service (LOS) of the operational components at an airport. This index is useful in evaluating the overall LOS on a single scale and according to user perceptions. It is assumed that the overall LOS is a function of the LOS of individual components, such as check-in, departure lounges, etc., as well as socio-economic variables. Regression analysis is used to obtain a mathematical relationship between the global LOS ratings and the LOS of individual operational components. The methodology is illustrated with its application at São Paulo/Guarulhos international airport in Brazil, where 119 enplaning passengers were interviewed.

Keywords: Level; of; service; Airports; Passenger; terminal; building; Regression; analysis (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (28)

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