A study of job stress and turnover tendency among air traffic controllers: The mediating effects of job satisfaction

Rong-Chang Jou, Chung-Wei Kuo and Mei-Ling Tang

Transportation Research Part E: Logistics and Transportation Review, 2013, vol. 57, issue C, 95-104

Abstract: In recent years, due to the rapid growth rate of Taiwanese aviation traffic volume and the air traffic controllers’ (ATCs) unique job characteristics (ATCs is a profession job that involves heavy stress), leading to a shortage of ATCs. The paper offers an empirical study about the sources of pressure that make ATCs in Taiwan want to leave their jobs. Besides, another contribution of this study is to explore the relationships between turnover tendencies and two important factors, job stress and job satisfaction, among Taiwanese ATCs. We apply a path technique to analyze the proposed relationship model. The empirical results show that job satisfaction has a mediating effect on the relationships between the sources of job stress and turnover tendency. Additionally, the workload of job stressors had the most effect on turnover tendency, followed by family factors and job satisfaction. Work environment and role conflict were found to have indirect rather than direct effects on turnover tendency as mediated by job satisfaction. The results can provide valuable insights into the management of ATCs.

Keywords: Air traffic controllers; Job stress; Job satisfaction; Turnover tendency (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (11)

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DOI: 10.1016/j.tre.2013.01.009

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