Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Zhibin Lin and Raffaele Filieri

Transportation Research Part E: Logistics and Transportation Review, 2015, vol. 81, issue C, 158-168

Abstract: This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.

Keywords: Technology-based self check-in services; Personal innovativeness; Subjective knowledge; Technology Acceptance Model; Airline passenger (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (20)

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DOI: 10.1016/j.tre.2015.07.001

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