Reliable product-service supply chains for repairable products

Shabnam Rezapour, Janet K. Allen and Farrokh Mistree

Transportation Research Part E: Logistics and Transportation Review, 2016, vol. 95, issue C, 299-321

Abstract: A mathematical model is developed for integrated flow planning in forward and after-sales supply chains of a company supplying repairable product-warranty packages to markets. Ignoring their interactions, these two supply chains are usually planned separately in literature. We consider demand- and supply-side variations in pre- and after-sales demands and qualified outflow of the SCs’ facilities. We show that to neutralize the impact of variations, orders should be amplified by moving from the downstream to the upstream of chains. Results of an example from the gear industry show what interdependencies exist between the company’s retail price, service levels, and warranty strategies.

Keywords: Supply chain planning; After-sales services; Uncertainty management; Repair process; Durable products; Failure free warranty (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S1366554515302945
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:transe:v:95:y:2016:i:c:p:299-321

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/bibliographic
http://www.elsevier. ... 600244/bibliographic

DOI: 10.1016/j.tre.2016.07.016

Access Statistics for this article

Transportation Research Part E: Logistics and Transportation Review is currently edited by W. Talley

More articles in Transportation Research Part E: Logistics and Transportation Review from Elsevier
Bibliographic data for series maintained by Catherine Liu ().