Passengers’ perception of safety and its relationship with demographics, service quality, satisfaction and loyalty in airlines sector - A case study of Vietnam to Australia route

Nirajan Shiwakoti, Hongwei Jiang and An Duong Nguyen

Transport Policy, 2022, vol. 124, issue C, 194-202

Abstract: Our understanding of airline passengers' perception of safety and its association with their satisfaction and airline service quality measures is limited in the literature. This study aims to conduct a systematic examination of airline passengers’ perception of safety and its association with demographics attributes, service quality measures, overall satisfaction and loyalty by using Vietnam to Australia route as a case study.

Keywords: Passengers safety; Passengers survey; Human factors; Aviation; Security; Airlines (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (4)

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DOI: 10.1016/j.tranpol.2021.04.029

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