Using social media to understand challenges faced by US urban parcel delivery drivers: Reports from the curb

Evan Iacobucci, Noreen McDonald, Charles H.W. Edwards and Ruth Steiner

Transport Policy, 2022, vol. 126, issue C, 96-106

Abstract: While several studies have begun to quantify the problems presented by curb conflicts surrounding delivery vehicles, especially unauthorized parking behavior, fewer have specifically examined these issues through the lens of driver behavior. To gain on-the-ground insight into competition for curb space, what issues drivers face, and the circumstances that inform their parking choices and related behaviors, we use data from Reddit to examine US driver perceptions and behavior, posing the following questions: What are some key challenges parcel delivery drivers encounter when delivering in urban areas? What strategies do drivers employ when parking their vehicles to make deliveries? What reasons do drivers cite for engaging in unauthorized or questionable parking practices?

Keywords: Urban freight; Last mile; Reddit; Amazon; Delivery; Parking; Parcel (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1016/j.tranpol.2022.07.013

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