 Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19Yi-Hsin Lin, Hanjun Wu, Hang He and Kan Wai Hong Tsui Transport Policy, 2023, vol. 141, issue C, 116-128 Abstract: The aviation industry has faced the formidable and unprecedented impact of the COVID-19 pandemic since 2020. This is of particular interest, given the impact of the COVID-19 pandemic on air travel, which has potentially influenced passenger’ perceptions of airport services on offer. By applying the construal level theory, this study used structural equation modelling to examine the perceptions of airport services' attributes among airport passengers before and during the COVID-19 era. The findings of this study showed significant differences among airport passengers regarding the perceptions of or preference for attributes within specific airport service categories (e.g., security, passport and personal ID control, and wayfinding) before and during the COVID-19 era. This study provides practical guidance and insights for airport managers to develop suitable airport services and products for passengers in different operating environments, and to cope better with passengers’ needs in the post-COVID-19 era and in response to any future pandemics. Keywords: Airport services' attributes; Construal level theory (CLT); Pre-COVID-19; Mid-COVID-19 era (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:trapol:v:141:y:2023:i:c:p:116-128 Ordering information: This journal article can be ordered from DOI: 10.1016/j.tranpol.2023.07.013 Access Statistics for this article Transport Policy is currently edited by Y. Hayashi More articles in Transport Policy from Elsevier |
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