The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings

Jan-Willem Grotenhuis, Bart W. Wiegmans and Piet Rietveld

Transport Policy, 2007, vol. 14, issue 1, 27-38

Abstract: Travel information is one of the factors that contribute to the quality of public transport. In particular, integrated multimodal travel information (IMTI) is expected to affect customers' modal choice. The objective of this research is to identify customers' desired quality of IMTI provision in public transport. Customers' desired IMTI quality can vary throughout the pre-trip, wayside and on-board stages of a journey. The main determinants are time savings (travel and search time) and effort savings (physical, cognitive, and affective effort). In a sample of Dutch travellers with a substantial share of young persons, the pre-trip stage turns out to be the favourite stage to collect IMTI when planning multimodal travel; desired IMTI types in this stage are used to plan the part of the journey that is made by public transport. Wayside IMTI is most desired when it helps the traveller to catch the right vehicle en route. On-board travellers are most concerned about timely arrival at interchanges in order to catch connecting modes. In the whole travel process, travel time is the most important saving. Apart from that, pre-trip search time savings are also desired, while en route affective effort is more important than cognitive effort.

Date: 2007
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (60)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0967-070X(06)00062-X
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:trapol:v:14:y:2007:i:1:p:27-38

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/supportfaq.cws_home/regional
https://shop.elsevie ... _01_ooc_1&version=01

Access Statistics for this article

Transport Policy is currently edited by Y. Hayashi

More articles in Transport Policy from Elsevier
Bibliographic data for series maintained by Catherine Liu ().