Does service reliability determine transit patronage? Insights from the Los Angeles Metro bus system

Sandip Chakrabarti and Genevieve Giuliano

Transport Policy, 2015, vol. 42, issue C, 12-20

Abstract: We explore whether improving service reliability can be effective in increasing transit patronage. Survey data shows that reliability is highly valued by passengers, because unreliability results in unpredictable wait times, missed transfer connections, and penalties associated with arriving at the destination earlier or later than desired. Consequently, transit planners have devoted significant effort towards measuring unreliability, exploring factors that cause unreliability, and developing strategies to increase reliability. However, we still know very little about how service reliability influences demand – i.e. whether reliability can be used as a tool to increase patronage.

Keywords: Public transit; Ridership; Service reliability; On-time performance (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (20)

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DOI: 10.1016/j.tranpol.2015.04.006

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