 The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UKDavid Verbich and Ahmed El-Geneidy Transport Policy, 2016, vol. 47, issue C, 64-71 Abstract: To retain and grow ridership, transit agencies continuously survey riders to learn how to improve services and understand what leads to rider satisfaction. Nevertheless, transit riders are not a homogeneous entity and understanding the distinctions between transit riders can help transit agencies in their efforts to provide satisfactory service to retain existing riders and attract new ones. To uncover how diverse aspects of bus services can differentially impact satisfaction of different riders, we use data from a large-scale, multiyear bus satisfaction survey from London, UK. Specifically, we model satisfaction using logistic regressions to learn how encumbered riders and riders with physical disabilities value different features of bus services compared to other types of riders. For riders traveling with large items, shopping bags, or children, we find that satisfaction depends on the presence and condition of a bus shelter and the availability of a seat. Satisfaction of riders with disabilities depends on information availability at the bus stop, as well as trip speed and reliability. Our findings indicate that improving waiting area conditions and providing information at the stop can increase the satisfaction of riders with encumbrances and disabilities, respectively. Findings from this paper can be of benefit to transit planners and policy makers as it offers new insights about the determinants of satisfaction of two groups of bus riders not often considered in the public transport literature. Keywords: Bus satisfaction; Logistic modeling; Encumbered; Disabled; London (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:trapol:v:47:y:2016:i:c:p:64-71 Ordering information: This journal article can be ordered from DOI: 10.1016/j.tranpol.2015.12.009 Access Statistics for this article Transport Policy is currently edited by Y. Hayashi More articles in Transport Policy from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.