Route effect on the perception of public transport services quality

Jorge Chica-Olmo, Héctor Gachs-Sánchez and Carmen Lizarraga

Transport Policy, 2018, vol. 67, issue C, 40-48

Abstract: User satisfaction is a key indicator of public service quality, especially for those services considered basic necessities. The conceptualization and measurement of transport service quality—a fundamental determinant of demand—poses challenges for conducting economic analyses and designing mobility policies.

Keywords: Quality; Transport service; Logit multilevel model; Nonlinear principal component analysis; Bus lines; Satisfaction (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (9)

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DOI: 10.1016/j.tranpol.2017.03.024

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