 Redressing Grievances and Complaints Regarding Basic Service DeliveryVarun Gauri World Development, 2013, vol. 41, issue C, 109-119 Abstract: Redress procedures are important for basic fairness. In addition, they can help address accountability problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are non-governmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and support. Keywords: basic services; health; education; social protection; governance; administrative law (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:wdevel:v:41:y:2013:i:c:p:109-119 DOI: 10.1016/j.worlddev.2012.05.027 Access Statistics for this article World Development is currently edited by O. T. Coomes More articles in World Development from Elsevier |
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