Cultural implications of implementing TQM in Poland

Jennifer Roney

Journal of World Business, 1997, vol. 32, issue 2, 152-168

Abstract: The management of individuals in different cultural contexts has often failed to address how the implicit cultural assumptions embedded in well-known managerial programs may conflict with dominant cultural values. This paper presents three possible conditions that may occur when the values embedded in a given management approach meet the values held within a specific cultural context. The case of TQM implementation in Valvex, a Polish valve manufacturer, illustrates these three conditions and ways in which managers can address them.

Date: 1997
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