A communicative perspective on the trust-control link in Russia

Virpi Outila, Irina Mihailova, B. Sebastian Reiche and Rebecca Piekkari

Journal of World Business, 2020, vol. 55, issue 6

Abstract: The question of whether trust complements or substitutes control continues to be debated in the literature. We contribute to this debate by adopting a communicative perspective on the trust-control link in Russia. Our qualitative study reveals dialectics in the trust-control link. Russian managers used various communicative activities to simultaneously nurture trust and exercise control towards their subordinates, indicating complementarity. By contrast, from an intercultural communicative perspective the Finnish expatriates failed to see this complementarity and regarded trust and control as substitutes. The dialectical perspective reveals the interplay between content and context of a message and their complementarity in communication.

Keywords: Trust; Control; Trust-control link; Intercultural communication; Dialectics; Russia (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S1090951617308672
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:worbus:v:55:y:2020:i:6:s1090951617308672

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/620401/bibliographic
http://www.elsevier. ... 620401/bibliographic

DOI: 10.1016/j.jwb.2018.11.001

Access Statistics for this article

Journal of World Business is currently edited by David Collings and Jonathan Doh

More articles in Journal of World Business from Elsevier
Bibliographic data for series maintained by Catherine Liu ().