Designing online/CD-ROM services to meet user needs: Experiences from an emerging information market

Pascual Segura and Bernabé Zea

World Patent Information, 1991, vol. 13, issue 4, 193-200

Abstract: The needs of new users of patent information and some ways of getting them are stressed firstly. Secondly, the most common information problems and their recommended solutions using existing or future online/CD-ROM products are summarised. It is then shown how different kinds of users would face different problems, and consequently would need different online/CD-ROM services. A recommended order of subscription to CD-ROM patent databases is given. The summary message is: If you can, search CD-ROM first. If you find what you are after, then the search is over. If you don't, then search online, but benefitting from the experience you gained previously with the CD-ROM.

Date: 1991
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