A Simulation Modelling Study: The Case of Department of Gynaecology and Obstetrics of A University Hospital, Turkey

Ozlem Ozer (), Ahmet Kar, Cuma Songur, Volkan Sonmez () and Ismet Sahin ()
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Ozlem Ozer: Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Administration
Ahmet Kar: Marche Polytechnic University, Faculty of Economics, Department of Management
Cuma Songur: Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Administration
Volkan Sonmez: Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Administration
Ismet Sahin: Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Administration

Ege Academic Review, 2014, vol. 14, issue 4, 531-540

Abstract: Patient waiting time is a significant topic in all services of medical institutions. It has considerable effects on patients’ satisfaction. Particularly long waiting times and long queues of patients are one of the prominent problems that are to be dealt with by hospital administrators. The aim of this study is to offer structural suggestions to reduce waiting times and increase efficiency of staff at one of the busiest departments, Department of Gynaecology and Obstetrics of a university hospital in Ankara. Simulation technique is used in order to achieve this goal. ARENA software is employed, possible scenarios are developed and several recommendations are made. Due to these scenarios, minimum patient waiting times were achieved. It can be said that all these scenarios can be useful in planning workforce, increasing satisfaction of patients and reducing queues at the department.

Keywords: Relationship quality; supply chain management; process links. (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ege:journl:v:14:y:2014:i:4:p:571-540

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