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Performance Measurement in Retail Industry By Using A Multi-Criteria Decision Making Methods

Nazli Ersoy ()
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Nazli Ersoy: Kilis 7 Aralik \niversitesi

Ege Academic Review, 2017, vol. 17, issue 4, 539-551

Abstract: The retail industry is vital to the development of every countrys economy in terms of its contribution to the economy and positive effects on employment. Recently, performance measurement has become critical to this industry that constantly improves significantly. The aim of this study was to compare the retail firms performances between the years 2010 and 2014 measured with integrated MCDM (Multi Criteria Decision Making) techniques. For this purpose, 8 retail firms from the list of top 500 companies published by Fortune TURKEY were analyzed with the TOPSIS, MAUT and SAW methods using the eight financial ratios within the liquidity, leverage, profitability and activity indicators. At the end of the analysis, three different methods provided three different performance rankings.

Keywords: Performance measurement; MCDM techniques; Retail industry (search for similar items in EconPapers)
Date: 2017
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