Commitment and Burnout: Mediator Role of the “Emotional Labor”

Ayse Esmeray Yogun ()
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Ayse Esmeray Yogun: Toros University, Turkey

Eurasian Journal of Business and Management, 2016, vol. 4, issue 2, 28-40

Abstract: As an undeniable reality of the century, emotional labor is required spesifically in the caring services, where face to face contact is main characteristic of the provided service quality. It is a certain fact that hospitals in need of nurses with high commitment and low burnout more than ever to survive in the chaotic competition market. The main purpose of this paper is to examine the mediating role of the emotional labor on the relationship among nurses? commitment and burnout level. To get the required data, Emotional Labor Scale, The Maslach Burnout Inventory and Allen and Meyer?s Organizational Commitment Scale were used. 500 nurses in Turkey in March 2015-April 2015 were reached. For the analysis of the gathered data, AMOS program, Structural Equation Modeling analysis was employed. In this study it is found that there is a partial mediating role of the emotional labor on the relationship between commitment and burnout. And it is found that there is a negative and moderate impact of commitment on the burnout level of nurses. Finally, practical implications of the gathered results have been given at the end of the paper.

Keywords: Nurses; Caring; Emotional Labor; Organizational Commitment; Burnout; Mediating Impact (search for similar items in EconPapers)
Date: 2016
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