Emotional Intelligence and Cultural Intelligence in Top Management of International SMEs

Angelo Miguel R. Cabral (), Fernando Manuel P. O. Carvalho () and Jose Antonio V. Ferreira ()
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Angelo Miguel R. Cabral: University of Coimbra, Portugal
Fernando Manuel P. O. Carvalho: University of Coimbra, Portugal
Jose Antonio V. Ferreira: University of Aveiro, Portugal

Eurasian Journal of Business and Management, 2020, vol. 8, issue 3, 240-265

Abstract: The psychological characteristics of international firms’ decision-makers are of major importance in an increasingly borderless business world. Cultural intelligence (CQ) and emotional intelligence (EI) endow individuals with critical abilities to interact in multicultural environments. Given the scarcity of empirical studies, this research studies the relationship between CQ and EI and their dimensions respectively. This study focuses on the decisionmakers of international micro, small and medium-sized enterprises. The sample is composed of 307 international top managers. Constructs convergent and discriminant validities were verified and the relationship between them was assessed. Despite difference, the two intelligences are significantly related. In relation to their dimensions, significant relationships emerged as well significant emotional predictors of cultural intelligence. According to the results, the two intelligences emerged as important related capabilities within international top managers. We attested that in international business contexts, cultural and emotional intelligences are important and related capabilities.

Keywords: Emotional Intelligence; Cultural Intelligence; Cross-Cultural Management; Internationalization (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ejn:ejbmjr:v:8:y:2020:i:3:p:240-265

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