Evolución y resultados de la gestión de la calidad en las empresas de la comunidad autónoma del País Vasco

Iñaki Heras-Saizarbitoria, Germán Arana Landín and Martí Casadesús Fa
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Germán Arana Landín: Universidad del Pais Vasco.UPV-EHU
Martí Casadesús Fa: Universitat de Girona

EKONOMIAZ. Revista vasca de Economía, 2003, vol. 54, issue 03, 180-205

Abstract: In this article the authors analyze the incidence and the diffusion of Quality Management practices within the Basque firms during the last years. ISO 9000 and EFQM models’ diffusion is analyzed. The motivations that lead companies to establish these standard and models, as well as their effects on companies’ performance are analyzed, based on a set of different quantitative and qualitative surveys carried out in the Basque Autonomous Region in recent years.

JEL-codes: M10 (search for similar items in EconPapers)
Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:ekz:ekonoz:2003310

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