Emerging critical generic managerial competencies

Billy Wadongo, Oscar Kambona and Edwin Odhuno

African Journal of Economic and Management Studies, 2011, vol. 2, issue 1, 56-71

Abstract: Purpose - The purpose of this paper is to identify emerging critical generic managerial competencies in the Kenyan hotel industry. Design/methodology/approach - A cross‐sectional survey research design was used to gather primary data using self‐administered questionnaires. The population was composed of hospitality managers from ten five‐star hotels in Nairobi and Mombasa, Kenya. A sample of 160 hospitality managers was selected proportionately by simple random sample method. Findings - Several critical generic management competencies are emerging in the Kenyan hospitality industry. However, there is a gap between utilization and importance of managerial competencies in Kenya. Managers do not value human relations competencies. Practical implications - Hotels and training institutions need to enhance acquisition of generic managerial competencies in their management development programs and curricula, respectively. Originality/value - The paper focuses on both the level of utilization of managerial competencies and the level of importance attached to managerial competencies. It contributes to a new body of knowledge in management literature in Kenya. The paper has value to researchers, hospitality graduates and students, hospitality educators and human resource managers in Kenya.

Keywords: Kenya; Hotel and catering industry; Managers; Competencies (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ajemsp:v:2:y:2011:i:1:p:56-71

DOI: 10.1108/20400701111110777

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