Evaluating public service value within collaborative e-governance: a study in the Indian context

Jitendra Kumar Pandey

Digital Transformation and Society, 2023, vol. 3, issue 2, 197-213

Abstract: Purpose - This study aims to meticulously evaluate the public service value-generation process facilitated by collaborative e-governance services within the framework of the National e-governance Plan (NeGP). Design/methodology/approach - The study formulates a comprehensive research model through a combination of literature review, insights from domain experts and hands-on experience gained from the e-governance project. A conceptual research model was meticulously structured, validated, and interpreted by using a reflective measurement theory. The analytical tool SmartPLS3 was used to assess the proposed model rigorously. Findings - The analysis of collected data reveals a statistically significant positive correlation between the implementation of collaborative e-governance strategies and the creation of public service value. This relationship is further reinforced by a strong alignment between the perceived aspects of collaborative e-governance, such as responsiveness, transparency and service delivery and their substantial contribution to the enhancement of public service value. Originality/value - This study contributes to the scholarly discourse by introducing an innovative methodology for assessing public service value through analyzing empirical data from citizen-centric collaborative e-governance projects. It is noteworthy that no prior studies have examined the nuanced concept of public service value in the context of collaborative e-governance.

Keywords: Collaborative e-governance; E-governance impact on public value; Indian e-governance initiatives; National e-governance plan (NeGP); Public service value; Reflective measurement theory (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:dtspps:dts-08-2023-0065

DOI: 10.1108/DTS-08-2023-0065

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