Critical success factors in Malaysian housing projects: examining contractual, process and human management with knowledge sharing moderation

Adilah A. Wahab, Siti Aisah Bohari and Wei Chyi Sheng

International Journal of Housing Markets and Analysis, 2024, vol. 18, issue 5, 1287-1307

Abstract: PurposeThe purpose of this paper is to examine the importance of contractual management (CM), process management (PM) and human management (HM) factors as critical success factors (CSFs) in Malaysian housing projects. Additionally, it delves into the moderating influence of knowledge sharing (KS) on the relationship between HM and project success.Design/methodology/approachThis study used a survey-based instrument to collect data from a total of 133 G7 class contractors. The stratified sampling method was used for data collection. Subsequently, structural equation modeling with SmartPLS was used for model evaluation.FindingsThe findings of this study indicate that CM, PM and HM exhibit significant relationships with housing project success. Furthermore, the research reveals that KS acts as a moderator in the relationship between HM practices and the success of housing projects.Research limitations/implicationsAlthough this study identified a significant relationship in explaining CSFs for housing project success in Malaysia, it only considers internal CSFs such as CM, PM and HM. It is suggested that future research incorporate external factors such as political support, national policy, currency stability and industry structure to provide a more comprehensive understanding of housing project success.Originality/valueThe results provide supportive evidence that CM, PM and HM are important CSFs in the success of housing projects. This finding is consistent with relational contractual theory, systems theory and social interaction theory. Moreover, the research underscores the nuanced impact of KS, serving as a moderating factor in the association between HM and project success. Consequently, these outcomes substantiate the applicability of the socialization, externalization, combination and internalization framework within the construction sector, particularly within the sphere of housing sector.

Keywords: Critical success factors; Contractual management; Process management; Human management; Knowledge sharing; Housing project success (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijhmap:ijhma-02-2024-0028

DOI: 10.1108/IJHMA-02-2024-0028

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