A SERVQUAL and QFD approach to total quality education

Sangeeta Sahney, D.K. Banwet and S. Karunes

International Journal of Productivity and Performance Management, 2004, vol. 53, issue 2, 143-166

Abstract: Keywords: Quality, Total quality management, SERVQUAL, Quality function deployment, Customer requirements, Design of work

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:17410400410515043

DOI: 10.1108/17410400410515043

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