Effective quality management through third‐generation balanced scorecard

Henrik V. Andersen, Gavin Lawrie and Nenad Savič

International Journal of Productivity and Performance Management, 2004, vol. 53, issue 7, 634-645

Abstract: Keywords: Total quality management, International standards, Quality programmes, Performance management, Strategic planning, Balanced scorecard

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:17410400410561259

DOI: 10.1108/17410400410561259

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