Coping with targets: performance measurement in The Netherlands police

Jaap A. Hoogenboezem and Dirk B. Hoogenboezem

International Journal of Productivity and Performance Management, 2005, vol. 54, issue 7, 568-578

Abstract: Purpose - The article aims to understand why performance management schemes or targeting were introduced in the Dutch police organisation after 2002. This question is relevant for two reasons. First, Dutch political culture is traditionally not overly concerned with performance of public organisations, and second, police work seems especially averse to targeting. Design/methodology/approach - The article explores changes in Dutch politics, and especially the rise and agenda of Pim Fortuyn, a flamboyant politician who disrupted the traditional political relations in the Dutch polity, and who put government performance on top of the political agenda. Analysis of secondary sources is used to track the response of police management, and field work is used to investigate the reactions of street level police officers. Findings - The introduction of targeting is directly attributable to changes in the polity. As such, they represent a pendulum swing that will move back, especially when the limitations of targeting will become clear, and when the political discourse has moved on to topics other than public accountability. Practical implications - Managers of public organisations could learn from this case that political pressure can have far‐reaching consequences, which cannot always be ignored, and can lead to far‐reaching effects in the organisation, that may be counterproductive. Originality/value - This article asks simple questions: Why are Dutch police forces using performance contracts involving targets negotiated between the department of home affairs, the mayor and the police chief? Why were they introduced from 2002 on? And will they be a lasting practice in the Dutch police?

Keywords: Police; Crimes; The Netherlands; Public policy; Performance measures (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (text/html)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (application/pdf)
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:17410400510622232

DOI: 10.1108/17410400510622232

Access Statistics for this article

International Journal of Productivity and Performance Management is currently edited by Dr Luisa Huatuco and Dr Nicky Shaw

More articles in International Journal of Productivity and Performance Management from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().