Cusum modelling of the dynamics of process performance improvement programmes

Neil R.H. Owen and Denis R. Towill

International Journal of Productivity and Performance Management, 2006, vol. 55, issue 2, 99-117

Abstract: Purpose - To evaluate the Cusum model as a means of rapid trend detection and dynamic response classifier in a low signal/noise environment. Design/methodology/approach - The method used was the design and implementation of an IT system for automatic on‐line monitoring of press operator performance. Findings - Operators engaged following an in‐house skills enhancement programme display a wide range of performance profiles. Research limitations/implications - Identifies opportunities for further management investigation of working practices identified as leading to regression plus operators obviously learning to “work smarter, not harder”. Practical implications - A range of novel performance templates based on the Cusum model have been derived and tested on 18 press operators. Originality/value - The Cusum model is already well established in the literature. This case study shows that the model can be readily exploited via automatic operator performance monitoring and subsequent classification.

Keywords: Operations management; Cumulative sum techniques; Performance management (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:17410400610641690

DOI: 10.1108/17410400610641690

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