A proposed maturity model to improve warehouse performance

Loay Salhieh and Waed Alswaer

International Journal of Productivity and Performance Management, 2021, vol. 71, issue 8, 3724-3746

Abstract: Purpose - The purpose of this paper is to propose a maturity model to improve warehouse performance. Design/methodology/approach - This paper will follow De Bruinet al’s(2005) suggested six relevant phases: scope, design, populate, test, deploy and maintain in developing the proposed maturity model. This study concentrates on the first five phases. Findings - The proposed warehouse maturity model can be used as descriptive, benchmarking and a prescriptive with a road map for improvement. Practical implications - The warehouse maturity model was proposed to let warehouse managers evaluate their practices and assess them by maturity level. Then, the proposed warehouse maturity model can be utilized to develop a set of plans for conducting projects to improve the warehouse practices, techniques and tools. Originality/value - The proposed warehouse maturity model contributes to fill the shortages of maturity model addressing the warehouse environment. In particular, it provides a useful tool to establish the overall maturity level of a warehouse system. The proposed maturity model supports strategic decisions oriented toward improvement capabilities of the warehouse and to compete based on service level provided.

Keywords: Warehouse performance; Maturity model; Jordan; Warehouse practices (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-01-2021-0043

DOI: 10.1108/IJPPM-01-2021-0043

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