Team member ambidexterity and team performance in digital transformation: the moderating role of human resource flexibility

Wilai Jearrungsang and Peerayuth Charoensukmongkol

International Journal of Productivity and Performance Management, 2026, vol. 75, issue 8, 2902-2921

Abstract: PurposeThis research analyzes the impact of team members' ambidexterity on team performance, focusing on sales teams in an auto leasing firm in Thailand undergoing early-stage digital transformation. Grounded in the person–environment fit theory, we investigate whether human resource flexibility serves as a moderating factor, enhancing or constraining the effect of team members' ambidexterity on team performance.Design/methodology/approachSurvey data were collected from employees working in the leading auto leasing firm in Thailand. To prevent common method variance, team members' ambidexterity was assessed by team members, while human resource flexibility and team performance were assessed by team leaders. Partial least squares structural equation modeling was used for data analysis.FindingsWe found that although team members' ambidexterity has a greater positive impact on team performance when human resource flexibility is high, its positive effect is smaller when human resource flexibility is low.Practical implicationsThe findings suggest that managers should foster ambidextrous behaviors and adopt flexible human resource systems that support rapid role and skill adjustments to enhance team performance, productivity, technological progress, and growth. Encouraging adaptable work practices, along with policy recommendations that promote more flexible human resource procedures at both organizational and sectoral levels, can help teams better balance exploration and exploitation in emerging-market contexts.Originality/valueThe findings contribute to existing research by demonstrating that ambidexterity has a positive direct effect on performance and that its impact is significantly magnified when supported by flexible human resource policies and practices.

Keywords: Ambidexterity; Human resource flexibility; Team performance; Digital transformation; Technological change; Human capital (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.emerald.com/ijppm/article/75/8/2902/13 ... -team-performance-in (text/html)
https://www.emerald.com/ijppm/article-pdf/75/8/290 ... m-06-2025-0569en.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-06-2025-0569

DOI: 10.1108/IJPPM-06-2025-0569

Access Statistics for this article

International Journal of Productivity and Performance Management is currently edited by Dr Aylin Ates and Dr Berk Kucukaltan

More articles in International Journal of Productivity and Performance Management from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().