A review of machine learning applications in human resource management

Swati Garg, Shuchi Sinha, Arpan Kumar Kar and Mauricio Mani

International Journal of Productivity and Performance Management, 2021, vol. 71, issue 5, 1590-1610

Abstract: Purpose - This paper reviews 105 Scopus-indexed articles to identify the degree, scope and purposes of machine learning (ML) adoption in the core functions of human resource management (HRM). Design/methodology/approach - A semi-systematic approach has been used in this review. It allows for a more detailed analysis of the literature which emerges from multiple disciplines and uses different methods and theoretical frameworks. Since ML research comes from multiple disciplines and consists of several methods, a semi-systematic approach to literature review was considered appropriate. Findings - The review suggests that HRM has embraced ML, albeit it is at a nascent stage and is receiving attention largely from technology-oriented researchers. ML applications are strongest in the areas of recruitment and performance management and the use of decision trees and text-mining algorithms for classification dominate all functions of HRM. For complex processes, ML applications are still at an early stage; requiring HR experts and ML specialists to work together. Originality/value - Given the current focus of organizations on digitalization, this review contributes significantly to the understanding of the current state of ML integration in HRM. Along with increasing efficiency and effectiveness of HRM functions, ML applications improve employees' experience and facilitate performance in the organizations.

Keywords: Human resource management; Machine learning; Data-based decision making; HRM functions; Performance improvements (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-08-2020-0427

DOI: 10.1108/IJPPM-08-2020-0427

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