Process performance measurement in manufacturing organizations

Jaroslav Nenadál

International Journal of Productivity and Performance Management, 2008, vol. 57, issue 6, 460-467

Abstract: Purpose - The purpose of this paper is to examine the weaknesses which result in the concept of process performance measurement being ineffectively translated into effective measurement and action regimes. Design/methodology/approach - In spite of the fact that process performance measurement is an obligatory requirement included in chapter 8 of the ISO 9001 standard, there are still a number of problems and weaknesses related to such measurement. The paper discusses these and some lessons learned from the author's personal experience (gained from auditing and self‐assessment projects). Findings - The paper highlights common weaknesses in implementing measurement regimes to monitor and control core processes. Practical implications - The paper suggests areas and issues that organisations might consider to improve the way in which they adopt and exploit process performance measurement. Originality/value - The paper summarises the current state of practical process performance measurement with its attendant weaknesses.

Keywords: Performance management; Performance measures; Manufacturing industries (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:v:57:y:2008:i:6:p:460-467

DOI: 10.1108/17410400810893392

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