Outpatient regulation system in health management: economic benefits of technological innovations

Alceu Salles Camargo

Innovation & Management Review, 2021, vol. 18, issue 1, 90-106

Abstract: Purpose - The purpose of this paper is to evaluate the economic benefits of managing an outpatient appointments system with technological innovations. Design/methodology/approach - This study uses a quantitative methodological procedures aiming to evaluate the cost-benefit relation and also the payback of the management and operation of an outpatient appointments system with technological innovations. Findings - This study found a great benefit-cost relation of 30.6 showing the great economic value and social impact of managing an outpatient appointments regulation system with technological innovations. Research limitations/implications - This study presents contribution to the literature discussion about the economic evaluation of the benefits of managing and operating more effective outpatient appointments systems because of important technological innovations. Practical implications - This paper presents and discusses the most important and commonly used strategies and technological innovations to deal with and to manage an outpatient appointment regulation system aiming to reduce the patient no-show rates. Social implications - The findings of this study show a great benefit-cost relation of about 30.6 which is being reverted to the society. Originality/value - There not exist many similar studies in the pertinent literature, mostly with the Brazilian contexts.

Keywords: Appointment system for medical consultations; Economic evaluation of benefits; Technological innovation; Algorithms and artificial intelligence in health appointment systems; Outpatient appointments regulation system; Patient no-show rates (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (text/html)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:inmrpp:inmr-03-2020-0035

DOI: 10.1108/INMR-03-2020-0035

Access Statistics for this article

Innovation & Management Review is currently edited by Moacir de Miranda Oliveira Junior

More articles in Innovation & Management Review from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().