Employee voice and quality of work-life (QWL) among the workforce of Amazon’s United Kingdom services limited

Olusegun Emmanuel Akinwale, Bright Onyedikachi Asonye, Oluwaseun John Durojaiye and Musedik Olanrewaju Jogunomi

IIM Ranchi Journal of Management Studies, 2025, vol. 4, issue 2, 229-242

Abstract: PurposeThe ability of employees to speak up in the organisation and safely express their opinions concerning their work, irrespective of where, when and patterns of their job is known as employee voice. This approach when it is channelled effectively, employees will have a sense of value, trust and influence in the workplace. This study, therefore, investigates the influence of employee voice on the quality of work-life among employees of Amazon UK Services Limited.Design/methodology/approachThis study employed a cross-sectional design to survey the employees of Amazon Services Limited on a simple random strategy. It surveys 300 employees using an online survey strategy through the Qualtrics online platform to reach the workforce. A multiple regression analysis technique was adopted to evaluate the data obtained from the participants.FindingsThe results of the study demonstrated that the surveyed organisation placed a high priority on its employees by ensuring that a good culture of voice mechanism was emphasized across all strata of the organisation. The study revealed that employee exchange of views, involvement, participation, engagement and effective communication are key to promoting dedicated employees. It further showed that it is fundamental to improving the quality of work-life among the workforce. Also, the study demonstrated that the supervisor–subordinate relationship is cordial in the workplace which fosters the identification of issues early in the workplace.Originality/valueThe study shows its importance in the area of voice mechanisms in the workplace as it is essential to promoting a healthy work environment. It has established the need to always improve effective and robust communication.

Keywords: Communication; Collective representation; Employee participation; Exchange of views; Employee voice; Quality of work life (QWL) (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eme:irjmsp:irjms-09-2024-0119

DOI: 10.1108/IRJMS-09-2024-0119

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