Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey

Jiju Antony, Craig Fergusson, Steve Warwood and Joanna Hing Yee Tsang

Journal of Advances in Management Research, 2004, vol. 1, issue 2, 32-45

Abstract: Keywords: TQM, Survey, Quality, Critical Success Factors (CSFs), Spillovers

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:eme:jamrpp:97279810480000363

DOI: 10.1108/97279810480000363

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