How ethnic dissimilarity influences perceived organizational support and organizational citizenship behaviors?

Luen Peng Tan, Yuen Onn Choong, Ching Seng Yap, Kum Lung Choe, Parisa Rungruang and Zhen Li

Journal of Economic and Administrative Sciences, 2022, vol. 40, issue 3, 702-718

Abstract: Purpose - This study examines the mediating effect of self-efficacy between perceived organizational support (POS) and organizational citizenship behaviors (OCB) organization (OCBO); and POS and OCB individual (OCBI) in a cross-cultural context. Design/methodology/approach - Data were collected from 207 full-time academics from the private universities in Malaysia and Mainland China using a questionnaire survey. Findings - The results indicate that self-efficacy is a salient mediator linking POS with OCBI and OCBO. Additionally, ethnic dissimilarity is found to have a contextual influence on the research model as the results reveal that self-efficacy only mediates the relationship between POS and OCBO but not between POS and OCBI in a heterogeneous society. In contrast, self-efficacy is found to mediate the relationships between POS and OCBO and between POS and OCBI in a homogeneous society. Originality/value - This study contributes to the literature by being one of the first studies that examine the relationship between self-efficacy and two dimensions of OCB in two different cultural contexts.

Keywords: Perceived organizational support; Self-efficacy; Organizational citizenship behavior individual; Organizational citizenship behavior organization; Ethnic dissimilarity (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eme:jeaspp:jeas-08-2021-0145

DOI: 10.1108/JEAS-08-2021-0145

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