Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

Renatus Michael Mushi

Journal of Electronic Business & Digital Economics, 2024, vol. 3, issue 2, 156-169

Abstract: Purpose - This research involves empirical evidence from the Tanzanian context to find out whether participation, trust and transparency have a significant impact on the acceptance of e-government systems. Design/methodology/approach - The research employs a survey of 153 respondents followed by structural equation modelling-variance based (CB-SEM) analysis using PLS 4. The conceptual framework was developed by extending the technology acceptance model (TAM) with additional constructs before testing it in quantitative research. Findings - Results of the model show that the perceived ease of use (PEU) had neither a significant relationship with behaviour intention nor with perceived transparency, while all the other relationships were found to be significant. Research limitations/implications - Among others, this research provides theoretical underpinnings to the area of acceptance of technologies as well as providing areas for future research and policy implications. Practical implications - The study presents the relationships involving transparency, trust and participation in e-government systems by the citizens and how they can potentially influence intention to use e-government systems. Social implications - The regulatory authorities, mobile service operators and government can use this research to enhance decision-making and governance towards effective use of mobile phone technology in accessing government services. Originality/value - This research delivers a refined, extended model of TAM that comprises extra constructs, namely, trust, transparency and participation. This model provides the basis for upcoming research in the area of technology acceptance, e-government and in behavioural science.

Keywords: E-government; E-government practices; TAM; UTAUT; TRA; Smart PLS 4; Trust; Transparency; Participation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:jebdep:jebde-08-2023-0017

DOI: 10.1108/JEBDE-08-2023-0017

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