Multidimensional seaport connectivity and competitiveness: evidence from Ho Chi Minh City, Vietnam

Hien Thi Dieu Vo, Ho Phi Dinh and Quyet Xuan Nguyen

Maritime Business Review, 2025, vol. 11, issue 2, 130-148

Abstract: PurposeThis study evaluates the impact of multidimensional seaport connectivity, which consists of hinterland connectivity (SHC), maritime connectivity (SMC), digital connectivity (DCN) and SUS (SUC), on customer satisfaction and seaport competitiveness. Furthermore, it assesses the moderating effect of government institutional support (GIS) on these relationships.Design/methodology/approachA mixed-method approach was adopted, combining a literature review, expert interviews and a quantitative survey. Data were collected from 406 enterprises involved in port-related logistic activities in Vietnam. Partial least squares structural equation modeling was employed to test the proposed relationships and moderation effects.FindingsThe results reveal that SHC, DCN and SUC positively influence both customer satisfaction and seaport competitiveness. In contrast, SMC has a significant direct effect on competitiveness but does not directly affect customer satisfaction. The moderating effect of GIS was insignificant in most relationships, except for SUC, where GIS moderated the relationship so the positive impact on customer satisfaction persisted across levels, although with reduced magnitude at higher GIS.Originality/valueThis study develops a novel conceptualization of seaport connectivity by introducing a multidimensional framework beyond the traditional focus on SHC and SMC. It defines and incorporates DCN and SUC as two new strategic dimensions. This reflects current demands of digitalization and sustainability in port development and offers guidance for policymakers in formulating integrated connectivity strategies and institutional support.

Keywords: Hinterland connectivity; Maritime connectivity; Digital connectivity; Sustainable connectivity; Seaport connectivity; Competitiveness (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eme:mabrpp:mabr-06-2025-0062

DOI: 10.1108/MABR-06-2025-0062

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