Auditing excellence in call centres: access is a corporate responsibility

Warren J. Sewell‐Staples, John F. Dalrymple and Katherine Phipps

Managerial Auditing Journal, 2003, vol. 18, issue 1, 68-75

Abstract: Keywords: Business policy, Call centres, Disabled people, Discrimination, Corporate responsibility, Service systems

Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:eme:majpps:02686900310454309

DOI: 10.1108/02686900310454309

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