Factor analysis of service quality dimension shifts in the information age

Y.N. Li, K.C. Tan and M. Xie

Managerial Auditing Journal, 2003, vol. 18, issue 4, 297-302

Abstract: Keywords: Internet, Information systems, Customer service, Service quality, Factor analysis

Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:eme:majpps:02686900310474316

DOI: 10.1108/02686900310474316

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