Job satisfaction of managers in tourism

A. Akin Aksu and Aylin Aktaş

Managerial Auditing Journal, 2005, vol. 20, issue 5, 479-488

Abstract: Purpose - To investigate job satisfaction of middle and upper level managers working in 5‐star hotels and first‐class holiday villages and to note interests of tourism professionals regarding the subject of job satisfaction. Design/methodology/approach - Questionnaire technique was used for the sample of 102 middle‐ and upper‐level managers. For data evaluation SPSS program was used.T‐tests, correlation, Anova and Scheffe tests were carried out. Findings - According to the findings it can be mentioned that there is a general satisfaction among middle‐ and upper‐level managers in the sample. This finding can be evaluated as being hopeful according to Turkey's working conditions. In Turkey, generally personnel have long working hours, poor physical working conditions, lack of support from their colleagues and by international standards, insufficient salaries. Therefore the research findings are surprising. Research limitations/implications - The results are limited within the sampled middle‐ and upper‐level managers in 5‐star hotels and first‐class holiday villages, so the results cannot be generalized. Practical implications - This study can be evaluated as useful information for tourism industry professionals regarding the subject of job satisfaction.

Keywords: Tourism; Hotel and catering industry; Managers; Job satisfaction; Turkey (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:eme:majpps:02686900510598830

DOI: 10.1108/02686900510598830

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