Defining training needs of five‐star hotel personnel: an application in the Antalya Region of Turkey

A. Akin Aksu

Managerial Auditing Journal, 2005, vol. 20, issue 9, 945-953

Abstract: Purpose - To provide an useful way for tourism industry professionals regarding defining training needs of hotel personnel and noting the interests of hotel managers in the training subject. Design/methodology/approach - Questionnaire technique was used both for superiors and staff in a sampled five‐star hotel in Antalya. For statistical evaluation the SPSS program was used. Findings - According to the combination of the scoring table used in questionnaire, the training areas given before and in the sampled hotel, for superiors and staff most suggested are; organizational structure, management and organization, communication, motivation, accounting‐budgeting, foreign languages (German, English and French) and customer relations. Research limitations/implications - It is not possible to generalize the findings for all five‐star hotels in Antalya, but this study can be evaluated as a starting point in defining training needs of hotel personnel. In addition to this, much more researches must be done may be in other parts of Turkey in order to compare the results of this study. Practical implications - Useful information in orienting tourism professionals to defining needs. Beside this study benefiting from managerial observations and forming of focus groups can be suggested. Originality/value - The findings can be seen as a practical implications for tourism professionals and academicians as well.

Keywords: Training; Tourism management; Hotels; Turkey (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (text/html)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (application/pdf)
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:majpps:02686900510625299

DOI: 10.1108/02686900510625299

Access Statistics for this article

Managerial Auditing Journal is currently edited by Professor Jie Zhou

More articles in Managerial Auditing Journal from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().