A measurement framework for assessing the digital transformation of cultural institutions: the Italian case

Deborah Agostino and Chiara Costantini

Meditari Accountancy Research, 2021, vol. 30, issue 4, 1141-1168

Abstract: Purpose - Public and private sector organisations are widely endorsing digital transformation processes, but little is known about the level of digitalisation of an organisation as a whole. The purpose of this paper is to develop a framework to assess an organisation’s level of digital transformation as a whole, taking the field of museums as an exemplary case of application. Design/methodology/approach - The framework draws upon a scoping literature review of studies examining dimensions, metrics and methods for the assessment of the digital transformation of organisations. The framework has been validated by applying it to a sample of 400 Italian museums and further interviews with museum directors. Findings - The authors propose an assessment framework composed of five main dimensions: people, technology, process, customer and strategy and investment. These dimensions are further deployed in sub-dimensions measured through a set of questions. The weighted average of results per dimension and sub-dimension supported the development of a composite index of organisational digital readiness. Originality/value - The developed framework contributes to the current debate on the measurement of an organisation’s level of digital transformation as a whole, and it can offer practitioners a managerial tool to assess the organisation’s digital readiness.

Keywords: Performance measurement; Museum; Digital assessment; Digital readiness index; Digital readiness metric (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:medarp:medar-02-2021-1207

DOI: 10.1108/MEDAR-02-2021-1207

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