Citizens’ trust and digital attitudes: evidence from city digital transformation in Shanghai, China

Yang Zhang

Public Administration and Policy: An Asia-Pacific Journal, 2023, vol. 26, issue 3, 258-271

Abstract: Purpose - Based on the theory of trust and cost-benefit perspective, this paper examines the relationship between citizens’ trust and their digital attitudes by considering the mediating effects of performance expectancy and perceived risk, as well as the moderating effect of media use. Design/methodology/approach - The city digital transformation in Shanghai is chosen as the case in this study. 466 questionnaires were collected through a survey, with Structural Equation Modeling to test the hypotheses in AMOS. Findings - Citizens’ trust of government and trust of technology has no significant direct effect on their digital attitudes. However, performance expectancy mediates between the trust of government and digital attitudes, and perceived risk mediates the effect of trust of technology on attitudes. The use of social media significantly moderates the association between trust of technology and citizens’ attitudes. Originality/value - Exploring why citizens shape supportive attitudes toward digitalization is critical to achieving digital governance goals in developing countries, especially large cities where digital transformation is accelerating. The originality lies in using cost-benefit analysis as a perspective and media use as a moderator to examine the mechanisms of citizens’ trust and digital attitudes.

Keywords: Trust; Digital attitudes; Citizen engagement; City digital transformation; Cost-benefit analysis; Shanghai; China (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (text/html)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:pappps:pap-01-2023-0014

DOI: 10.1108/PAP-01-2023-0014

Access Statistics for this article

Public Administration and Policy: An Asia-Pacific Journal is currently edited by Professor Peter K.W. Fong

More articles in Public Administration and Policy: An Asia-Pacific Journal from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().