Enhancing quality in education: application of quality function deployment – an industry perspective

Sangeeta Sahney, Devinder Kumar Banwet and Sabita Karunes

Work Study, 2003, vol. 52, issue 6, 297-309

Abstract: Keywords: Quality function deployment, SERVQUAL, Service quality assurance, Customer satisfaction

Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:eme:wsppss:00438020310496569

DOI: 10.1108/00438020310496569

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