The effects of administrative efficiency on university students’ satisfaction among state universities in Zimbabwe

Mr Rodney Mudyahoto, Ms Shelter Mutembwa and Dr Gift Manhimanzi

Journal of Business and Finance in East and Horn of Africa, 2026, vol. 2, issue 1, 1-10

Abstract: This study examined how administrative timeliness and communication predict student satisfaction in higher education. Drawing on responses from 246 university students who completed a structured questionnaire, descriptive results showed that timeliness items were rated consistently (M = 3.73 to 3.84), whereas communication items varied more widely (M = 2.22 to 3.92). Pearson correlations confirmed that both timeliness (r = .471, p

Keywords: administrative efficiency; service quality; student satisfaction; SERVQUAL; Zimbabwean universities (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:eom:jbfhea:a:70

DOI: 10.66699/n88hrs35

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Journal of Business and Finance in East and Horn of Africa is currently edited by Professor Mohammed Getahun Musa

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